US instances intermittently experiencing "400 Bad Request" errors when accessing Admin Console

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Introduction:

On May 16, 2024 between 13:37 MT - 14:03 MT, some customers experienced “400 Bad Request” errors when attempting to access the admin console.

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Issue Summary:

Customers affected during the outage were unable to process user login requests, or other core functionality.

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Resolution: 

Engineering teams stabilized the environment, determined the cause and deployed a fix to address the high utilization.

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Root Cause: 

High utilization contributed to a backlog of requests, and exhaustion of resources.

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Solution and Mitigation:

A fix has been deployed in client version 25.0.0.1025

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Conclusion:

Customers utilizing client version 25.0.0.1022 must update to version 25.0.0.1025 ASAP