Introduction:

On November 9, 2023, customers with instances hosted in the US were unable to utilize PrinterLogic SaaS.

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Issue Summary:

Impact: Customers unable to utilize PrinterLogic SaaS between 10:29 AM MST and 10:55 AM MST.

Affected Regions: US

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Root Cause:

Our investigation revealed a high number of concurrent transactions on the database servers.

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Solution and Mitigation:

The Engineering and DevOps team were able to quickly stabilize the environment, engineering teams are working to minimize concurrent transactions for the affected services.

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Conclusion:

We have restored all impacted services, and are working to mitigate this in the future.