Resolution of 402 Error

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Introduction:

On April 24, 2024, our customers were experiencing a “402” error when accessing the Admin Console.

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Issue Summary:

Admin users were unable to access the Admin Console during the incident period

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Resolution: 

Engineering teams were able to quickly identify the issue and implement changes that stabilized the environment . 

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Root Cause: 

The issue was traced back to a code change that had occurred and was pushed out prematurely 

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Solution and Mitigation:

In response to this incident, as part of our testing process, Vasion is taking proactive steps to update our testing procedures in order to ensure that these types of changes receive the necessary cross-checking before going into full Production.  Additionally, more API tests will be run before promotion through each stage of testing.

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Conclusion:

We apologize for any inconvenience this may have caused and thank our customers for their patience and understanding as we worked through resolving this issue. Your trust in Vasion is important to us, and we are dedicated to ensuring a high level of service reliability and user satisfaction.