Introduction:
On April 4th, a subset of our customers were intermittently experiencing “400 Bad Request” errors impacting access to the Admin Console and Self-Service Portal.
Issue Summary:
Users were unable to access the Admin console and Self-Service Portal during the incident.
Resolution:
Engineering teams were able to identify the issue and implement changes which stabilized the environment.
Root Cause:
The issue was traced back to an exhaustion of cache at the database level.
Solution and Mitigation:
In response to this incident, Vasion is taking proactive steps to enhance our platform's stability. These measures are part of our ongoing commitment to providing a reliable and efficient platform to our users.
Conclusion:
We apologize for any inconvenience this may have caused and thank our users for their patience and understanding as we worked through resolving this issue. Your trust in Vasion is important to us, and we are dedicated to ensuring a high level of Service reliability and user satisfaction.