Instances using Off Network Printing experiencing latency in jobs printing

Introduction:

From August 27, 2024 6:00 pm MDT through August 28, 2024 7:30 am MDT a subset of customers may have experienced latency of up to 15 minutes when using Off Network printing.  

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Issue Summary:

Customers affected during the period of degraded performance experienced delays up to 15 minutes between sending and printing of off-network jobs. Compounding this issue was the appearance that the off-network gateways were offline.

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Resolution:

The service was rolled back to the previous version.

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Root Cause: 

A proven working version was rolled out, that had unforeseen issues in a multi-regional environment, and had to be rolled back

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Solution and Mitigation:

We updated our Off-Network service back to the previously known working version. We are improving the suite of multi-regional testing in our pipelines.

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Conclusion:

We recognize that Off-Network printing is part of critical printing infrastructure for many customers. We understand that even degraded performance has a significant impact on business operations. We thank you for your patience as we worked through this service disruption.